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Regulatory Compliance

By partnering with us, you will be confident that your receivables are placed with a competent, ethical service partner that is dedicated to safeguarding consumer information. CCOC is in full compliance with all applicable federal and state regulations governing our industry including not limited to:

  • Fair Debt Collection Practices Act (FDCPA) and state counterparts
  • Privacy Act of 1984
  • California Consumer Privacy Act (CCPA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Fair Credit Reporting Act (FCRA)
  • Gramm-Leach-Bliley Act (GLBA)
  • Workers Compensation Case Laws
  • Federal and State Fair Billing Requirements

Data Security

Understanding the challenges to customer security and data, CCOC employs best practices including, but not limited to, the following security protocols:

  • HIPAA and HIPAA HI-TECH-compliant collection software provides data-at-rest encryption.
  • All data is encrypted and backed up daily on network servers.
  • Paper information is secured and shredded.
  • Eight Role Profile levels have been established to ensure personnel have the most restricted system access necessary.
  • New hires undergo background checks and are required to adhere to confidentiality agreements.

Compliance Spotlight: Fair Billing

At CCOC, we meet and exceed all criteria established by State and Federal Fair Billing requirements and regulations. We also screen accounts for charity eligibility, when applicable, and encourage qualifying patients who cannot enter into repayment agreements to apply for charity. For those patients experiencing financial hardship that do not apply for or qualify for charity, CCOC offers low, affordable, monthly plans.

Security Spotlight: Risk Assessment

You can rest assured that CCOC will always satisfy your security audit requirements. Our clients include some of the largest corporations in the country and they require we adhere to the strictest industry standards. Most recently, we have completed in-depth 248point Controls Analysis Assessment Audits conducted by independent, CISA- and CFE certified auditors, demonstrating our ability to safeguard confidential information, consumer information and restricted data.

Providing Recovery Solutions for Over 30 Years