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Consumer Engagement

CCOC engages consumers by offering feature-rich payment and communications solutions focused on improving their experience, and accelerating cash collections:

  • Email and/or Text Options
  • IVR and Web Pay
  • Self Service Online Virtual Negotiator
  • Recurring and AutoPay Options
  • Flexible Billing options
Consumer Satisfaction

CCOC’s consumer-centric call center will improve customer satisfaction. Our billing and recovery specialists are both knowledgeable and engaged while providing accurate, conscientious, excellent service. Our representatives are adept at resolving consumer inquiries and helping consumers understand their responsibility. Our dedicated service promotes mutual respect and understanding, forging a path toward resolution and reaching a win-win solution for us, our clients, and the consumers we serve.

Providing Recovery Solutions for Over 30 Years